10 Clever Ways to Respond to Negative Reviews
There are a few things that you can do when you see a negative review: you can choose to ignore the review or to respond. We recommend the latter. How your business responds to those reviews will set the tone of your business to online shoppers.
6 Reasons Why Your Business Needs Negative Reviews
Having perfect five-star reviews is not necessary. In fact, people don’t believe businesses that have only positive and five-star reviews. Studies show that customers trust online reviews much more when they include both positive and negative reviews.